Philip Chave, VideoTherapist and www.videotherapist.co.uk ("us" or "we") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal information or any data we collect from you, or that you provide to us, will be processed and used by us.
Information we may collect from you and store:
a.) The application form that you filled in when you first decided to contact us.
b.) Any information you may have posted to us by RoyalMail.
c.) If you write by post, or email, this will be kept in a locked filing cabinet, or on a password protected computer.
d.) Details of any financial transactions you have made (payments) and the details of how that money was paid.
e.) Details of your appointments will be diarized beforehand and kept for only such time as needed for accounting purposes.
IP address and cookies
We do not collect this information.
Transmission of data
As things stand, the best that any of us can do to prevent unauthorised access to sensitive informtion, is to have a password protected computer, with an effective, and operational firewall, an up-to-date internet security package, including anti-virus and anti-phishing software. This I do have, but it is important that you have the same.
Skype uses encryption software to keep video and voice messaging private between connected computers. So our actual video sessions should be safe from nosey parkers.
We will do our absolute best to protect your personal data, but we cannot guarantee the security of the sensitive data you transmit to us via our site, or the internet. Any such transmission therefore, must be at your own risk. The most important thing you can do is to be vigilant about updating your computer and its software.
Free, private, secure, email accounts
If you want a private, secure, server based, email account with which to contact and work with me, then you can have a free personal account with either of these companies. Search "safe email" or "secure email", and you will see either http://www.hushmail.com or http://www.safe-mail.net. Server based means you don't even have to download your emails to your computer, so this can be ideal for work. The amount of storage space for free accounts is a little lacking, but plenty for a few emails and expressing how you feel.
I do not trade in email addresses.
Lawful disclosure of information
Ordinarily, NOTHING you share with us will reach ANY third party.
There are rare circumstances when I may not be able to keep this promise, such as when a court or judge forces me to reveal identies or information on my computer in order to comply with any legal obligation, or order of court. An example of this maybe to prevent money laundering or for the purposes of credit card fraud prevention. Other than that, anything you tell me, or share with me, is and will remain, totally private and protected.